Big Ben

UK delivery

Jewellery orders - FREE

Paper Home orders - £1.99

All orders are sent using Royal Mail Second Class. The delivery address must be a residential or business address, delivery cannot be made to PO Boxes.  

Most orders are shipped within three working days, although certain items may take up to seven working days to dispatch (this is clearly indicated in the item description where applicable).  How long it takes for the order to reach you once we have dispatched it is dependant upon Royal Mail and how busy they are.  Their current advice is that delivery may take up to 14 days.

Other delivery options: If you would like to receive your order via Guaranteed Next Day Delivery or Tracked Delivery, these are available at an additional cost, please contact us by email prior to placing your order to discuss options.

DELIVERY DURING BUSINESS CLOSURE

As we are a small business, when we take a break, it unfortunately means the business takes a break too. You can still order from our website during business closure periods, but you will need to wait a bit longer for your order to be delivered.  The dates of any closures will be clearly stated on the website's home page, along with an indication of when orders will be dispatched.  During business closure periods, please do not place an order if you require something urgently as your order will not be dispatched until business resumes.  If you place an order by mistake, for example you do not see our delivery update, we will be happy to give you a refund if desired (this will be processed once the business reopens).

CURRENT CLOSURE PERIODS:  29 MAY 2022 - 20 JUNE 2022

Orders placed during this period will be dispatched on 24 June 2022, unless it is a custom order, in which case it will be dispatched on 1 July 2002 (to give us sufficient time to make the item for you).

Plane

International delivery

Set delivery charge of GBP £12.00

All orders for countries outside of the UK will be sent by Royal Mail International Tracked Delivery at a cost of GBP £12.00. You will receive a tracking number so that you can track the progress of your package directly with Royal Mail.  During the pandemic, we will continue to accept international orders as long as Royal Mail offers a mailing service to your destination.

 

Important: Please check your country's regulations for any taxes or import duties that may be payable in respect of domestic customs clearance for your order as you are responsible for paying these charges.

* Indigo Shore reserves the right to charge and/or amend delivery costs at its discretion.

Full Terms and Conditions apply.